She told me she would have to look up the case. *SIGH* and she works in trademark law. On a side note, shouldn't she have researched this before sending me the C&D? Or perhaps her real goal was to scare me with lots of legal words and 28 pages of nothingness.
As it turns out, Dana is the assistant to Roxanne G. Elings, who turns out to be a real pain in the ass.
She tries to tell me that my items are 100% infringing and I cannot make items with licensed fabric. Oh really. Have you read Precious Moments vs. La Infantil, I ask her? Apparently she has and is now a bit more willing to discuss our dilema, especially now that it dawns on her I am using actual Ralph Lauren material to make the items.
I ask her if I change my titles from "Ralph Lauren Nursery Decor Sign" to "Nursery Decor Sign made with Ralph Lauren fabric" and moved by bolded disclaimer to the top would she be happy? She responds and I quote "you would be within the law, but we wouldn't be happy". Excuse me for a moment while I pick up some cheese for that WHINE!
Next I ask her if I could get that in writing (LOL!). She responds that she would need to look over the listing. I said fine, I would have a listing ready for her to look at within a few minutes. I prepare the listing and email it to her on Wednesday August 2nd, at 4:36 PM.
I stoopidly expected her to review the listing right away, so we could put this nonsense behind us, but she didn't. So I called her office on Thursday August 3rd. She doesn't return my call. I call the following day, Friday August 4th. Again she doesn't return my call. I call again on Monday August 7th and you guessed it, no return phone call. I called again on Tuesday August 8th and am once again ignored.
Roxanne obviously doesn't know that 'hard to get' is my absolute favorite game and now I am more determined than ever to stand up for my rights. Ignoring me is not an opition. I once again consult with Greg Beck who advises me to send an email with my intention to re-list. Obviously if she is ignoring me there must be no objections to my revised item, right?
On Wednesday August 9th, I send this email:
Hello!
Thank-You for speaking with me on August 2nd. During our phone call, I asked you if I changed my item titles to make it perfectly clear the items were made with fabric and moved my disclaimer to the top of the listing, would you then be happy?
You responded that I would be within the law, but you wouldn't be happy. I asked if I could get that in writing and you said you would like to preview the listing first.
I said that was fine and created a listing for you to see. I sent that listing to you via email on August 2 at 4:36 PM.
Since I have not heard back from you, despite repeated phone calls to your office (Thursday August 3, Friday, August 4rd, Monday August 7, and Tuesday August 8), I must conclude that you have no objections to the revised listing with the new title and disclaimer bolded and moved to the top of the listing.
Since there are no objections, I will be re-listing my items on Monday August 14th.
Thank-You,
~Ann~
Can you guess what happened next? I am once again ignored. Now, Ralph Lauren, I ask you, are you happy with a law firm who sends Cease and Desists and then tries to ignore the entire thing so it will just "go away"? I would think not.
Thursday rolls around and I again send the same email, this time with ****SECOND NOTICE**** at the top of the email. The overuse of astericks seems to spur Roxanne's attention and she emails me back this gem (please be sure you are sitting down, as I wouldn't want to be responsible for you falling over and hurting yourself due to excessive laughing):
Dear Ann, Thank you for your emails. I have viewed the link you sent via email on August 2nd. It is fine except for the use of "RALPH LAUREN" in the title of the listing (which is in larger type than the remainder of the page). Nominative fair use dictates that the mark not be used any larger than necessary. By using it in the larger title of the item, you are unfairly using PRL USA, Inc.'s registered trademarks to attract consumers to this item. If you remove the RALPH LAUREN from the title of the article, the remainder is fine. Finally, do not interpret my failure to respond to your characterization of our telephone call as an agreement to that characterization. Roxanne
Ok, so Roxanne is now upset over font sizes. Are you freaking kidding me? This is obvioulsy a last straw attempt to scare me into obeying her. Doesn't she know I am tenacious and don't respond well to being bullied?
I pick up the phone and call Roxanne, where we proceed to get into a yelling match about her completly UNREASONABLE demands. I, in good faith, have made changes to 'appease' Roxanne, when she knew all along that there was no customer confusion what so ever that this was a handmade item. She kept trying to bully me into removing Ralph Lauren from my title, which would unreasonably debilitate my items in any search engine (remember, I am using authentic Ralph Lauren fabric). She was sneakily trying to back-door the law and act like a corporate bully.
I ask Ms. Unreasonable if I move the disclaimer above the picture and below the ordering box would she now be happy. She responds that she doesn't know and would have to see it. This send me on a tirade about how that is what she said last time and it took numerous phone calls for me to get back in touch with her and I didn't think I should have to babysit her. So, she hung up on me. Professional. Very professional.
I prepare the new listing and email to her. I prepared to email her every 90 minutes around the clock until I got a conclusion. As it turns out that was not necessary, as Roxanne emailed me back a few minutes later with this:
Dear Ann,
This is fine.
Roxanne
So le't review:
1. Law firm sends cease and desist that they know damn well has no legal standing in the hope of scaring small business into discontinuing item.
2. Small business fights back.
3.Law firm continues to be unreasonable and resorts to trying to "ignore" the problem.
4. Small business plays semantics with titles.
5. Law firm has a temper tantrum over font size.
6. Small business moves disclaimer higher, refused to give into demands to stop using "ralph lauren".
7. Law firm comes to their senses and backs off.
8. Small business continues to sell items, with the same basic titles, just rearranged.
9. Ralph Lauren gets billed for a law firm who did nothing more than kill a tree, play semantics, annoy me for a few days, and embarrass themselves. Ain't America GREAT?
In closing, we give
Roxanne G. Elings and Greenberg Traurig, LLC a big TWO THUMBS down for behaving like a corporate bully!
How do you like *THAT* font size, Roxanne?